Terms

These terms and conditions are deemed to be accepted by our customers once the sales order form has been completed and dated or on receipt of a sales order by telephone, fax, post, e-mail, web site shopping cart etc.

Delivery:
We will endeavour to supply goods by the requested delivery date.

Stock items are usually delivered within 48 hours. 
Normal delivery times for bespoke orders are between 1-6 weeks depending on the size and content of the order. All our stock is handmade so please bear with us to receive a unique item!
Any dates specified by Rosa for the delivery of goods are intended to be an estimate and the company will not be held responsible for any loss, charge or expense incurred by the customer caused by any delay in delivery.

We try very hard to keep our stock lists accurate but it may rarely be the case that items showing "in stock" are not available to ship or certain fabrics may no longer be available. We will try our best to help!
Goods will be dispatched once the company has received, in cleared funds, payment in full of all amounts owing by the customer.

 

Carriage:
All orders are sent by registered delivery. We do not make money on shipping. Postage costs are quoted before the order is sent and are at or below the packing and shipping cost to us.
You may arrange your own shipping in which case all risk and responsibility lies with you.

Carriage-Outside UK:
Please be aware that your country may impose additional import duty and/or VAT or other costs. It is the responsibility of the buyer to look into country-specific regulations.

(Please note that there are usually no additional costs for shipping within the European Community)

Payment:
Payment methods accepted are by debit or credit card (via the secure payment portal on the web site or, exceptionally, over the telephone via our terminal), Cheque, Postal Order and PAYPAL.
Debit or Credit card or PAYPAL ONLY if you are outside the UK please.
Full payment is required before item will be sent out.
A £25 non-refundable deposit will be needed before any corset is made up as making a corset is very time consuming.
Please remember to include all details, a contact number/email address, payment, and a full and accurate address for delivery.

 

Refunds/Exchange:
Please contact us if you have any problems and we will try to help.
If Rosa make a mistake in the item we will replace it or issue a credit note if the problem is identified within 14 days of receipt.

Postage and safe packaging of returns is your responsibility.
We hold no responsibility if the size you purchase is incorrect.

Made to measure and custom items are non-refundable.
We only accept returns if the item is sent back in brand new condition, unworn.
We do not accept returns on corsets unless item is faulty. 

The company reserves the right to vary colour and size to a reasonable degree, and to replace trimming or fabric with a suitable alternative should such materials become unavailable / discontinued. Fabric swatches are available on request.

Alterations:
If you require and alteration, please contact us, however, on most items (including corsets) we will not do alterations as it is usually more expensive and time consuming than remaking the item.

 

Cancellations:
Should you need to cancel an order, please inform us ASAP.
We reserve the right to charge a cancellation fee if significant work has been done or materials purchased.
Made to measure items are not cancellable unless only the deposit has been placed, in which case this is not refundable.

 

Approval:
If you are unsure of the size please contact us beforehand. We make most items in inches to ensure a great fit.
Please make your choice carefully as refunds/returns will NOT be given for bespoke items taken with the intention of approving it upon receipt.

Copyright:
Products are based on our own intellectual property rights and we retain the absolute copyright of these, actionable in law for any breaches thereof.
The design right, copyright and intellectual property of the garments are the property of Rosa Clothing and the customer may not use the garments in any catalogues, web sites or promotions without our prior consent in writing.

 

Variations of these terms and conditions:
Variations of these terms and conditions will only be recognised where we have provided written agreement.

 

Covering law:
These terms and conditions and every contract made pursuant hereto and all disputes arising in any way out of or affecting these Terms and Conditions and every contract aforesaid shall be governed in all aspects by, and in accordance with, current English law and you accept the non-exclusive jurisdiction of the English courts.
These terms shall remain in force until altered in writing and signed by both parties.

We reserve the right to delay/cancel or suspend delivery of an order without being liable for any loss incurred by us doing so, if supply of the goods is prevented/delayed for reasons beyond our control.

 

If you have any questions with regard to an item, please contact us before placing an order so that we can supply you with a great product that you are delighted with when you receive it!